Repair & Replacement Sevice

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This link includes repair and shipping costs for specific items. For more information, please consult customer support.

Please read the following shipping information before placing your order to ensure a smooth delivery experience. For more detailed information, please check our Shipping Guide

Free Shipping

Enjoy complimentary global delivery on all orders over $100. We ship worldwide via local delivery services or postal carriers.

Standard Shipping

Regular periods: Delivery typically takes 2-7 business days (up to 15 days for remote locations).
Holiday seasons: Please allow 7-10 business days (up to 20 days) during peak holiday periods.

International Delivery

For international shipments using PostNord services, the final delivery will be handled by your local postal service.
Complete tracking information can be found on our Track My Order page.

Express Shipping

Premium express options available via FedEx/DHL for faster delivery.
Processing time: Orders processed within 1-3 business days.
Delivery time: Express packages typically arrive within 5-7 business days.

Order Tracking

Tracking information will be available within 48-72 hours after your order ships.

Customer Support

Need assistance? Our customer service team is available to help with urgent delivery needs and shipping inquiries.

Our hassle-free return process ensures your satisfaction with every purchase. Please review our return policy before initiating any returns. For detailed information, visit our Returns & Exchanges Guide

Exchange & Return Policy

New, unopened items are eligible for exchange or return within 30 days of receipt for a full refund.
Custom products, sale items, and gift cards are non-refundable.

Shipping Costs

Exchange and return shipping costs will be covered if the return is due to our error or a defective item.
For other returns, shipping costs are the responsibility of the customer.

Refund Processing

Refunds are typically processed within up to four weeks from the return shipment date.
Refunds will be issued to the original payment method used for the purchase.

How to Initiate a Exchange or return

Step 1: Contact our customer service at info@awnl.se or through our online chat.
Step 2: Provide clear photos showing the item's condition.
Step 3: Follow our detailed instructions for returning your package.

Important Notes

Returns without prior notification will not be accepted.
All returned items must be in their original condition with tags attached.

For more details, please check our Complete Return Policy

Each gemstone is sculpted by billions of years of geological processes, with natural patterns and variations that reflect their true value and rarity.

The Beauty of Natural Characteristics

AWNL selects only 100% natural gemstones with no artificial coloring or surface treatments. The internal fractures, inclusions, cloudy structures, and color variations are all naturally occurring features—as unique as fingerprints, confirming their authentic origin and rare value.

Mineral Inclusions

Fine natural gemstones often contain "companion minerals"—tiny crystals, fluid inclusions, or color bands. These aren't flaws but key characteristics that gemologists use to authenticate natural stones and evidence of the gem's unique story and formation process.

Color and Texture Variations

Each gemstone displays subtle differences in color depth, transparency, and luster, resulting from varying concentrations and distributions of trace elements in their formation environment. These natural variations give each stone its distinct character, just as no two leaves in nature are exactly alike.

Presentation and Expectations

While all gemstone images on our website are of actual products, lighting conditions, photography equipment, and screen display differences may cause the stone you receive to vary slightly from the pictures shown. Items will be randomly selected from current inventory, as we celebrate the uniqueness of each piece as a cherished quality.